Privacy Policy

Privacy Policy

Spot On Warehouse Solutions ("we", "us", "our") is committed to providing quality services to you. This policy explains how we collect, use, disclose, store, secure and dispose of your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth). The APPs govern the way in which we manage your Personal Information. A copy of the APPs is available from the Office of the Australian Information Commissioner (OAIC) website.

What is Personal Information?

"Personal Information" is information or an opinion about an identified individual, or an individual who is reasonably identifiable. Examples include your name, postal and street addresses, email address, telephone number, and identification details. It can also include information about your interactions with us, such as enquiries and service history.

"Sensitive information" includes details such as racial or ethnic origin, political opinions, religious beliefs, trade union membership, criminal record, and health information. We only collect sensitive information where it is reasonably necessary for our functions and either with your consent or as otherwise permitted or required by law.

What Personal Information we collect and how we collect it

We may collect Personal Information from you in a variety of ways, including:

  • directly from you (for example, in person, during interviews or site visits, over the phone, by email, through online forms, or when you interact with our websites and online services);

  • from your devices and browsers through cookies and similar technologies (see Cookies, analytics and advertising below);

  • from publicly available sources (for example, ABN/ACN registers, professional profiles, or publications);

  • from third parties you authorise, such as your advisers or referees; and

  • from our finance partners and credit providers when you choose to apply for finance in connection with our products or services (see Finance partners and credit providers below).

Where reasonable and practicable, we will collect Personal Information only from you. If we receive information about you from a third party, we will take reasonable steps to ensure you are aware of that information and of this policy.

Why we collect, hold, use and disclose Personal Information

We collect, hold, use and disclose Personal Information for purposes including:

  • providing and supporting our products and services;

  • responding to enquiries, quotes and service requests;

  • facilitating finance applications and arrangements with our finance partners and credit providers;

  • operating, maintaining, and improving our websites, systems and operations;

  • verifying identity, preventing fraud, ensuring network and information security;

  • complying with our legal obligations and resolving disputes; and

  • marketing and promotions, including sending information about products, services, offers and events we believe may be of interest to you (you can opt out at any time—see Direct marketing and your choices below).

We may also use your Personal Information for related secondary purposes where you would reasonably expect such use or disclosure.

Finance partners and credit providers

If you choose to apply for, or enquire about, finance in connection with our products or services, we may:

  • collect from you and disclose to our finance partners and credit providers your Personal Information necessary to assess eligibility, process applications and manage finance arrangements (for example: full name, contact details, date of birth, identification details, ABN/ACN, business information, purchase details and relevant financial information you provide to us);

  • receive information from finance partners and credit providers regarding the status or outcome of your application and related communications; and

  • retain records of finance-related communications for our compliance, support and audit purposes.

We do not receive your credit report directly from a credit reporting body unless you provide it to us. Our finance partners and credit providers handle credit information in accordance with their own privacy policies and any applicable credit reporting laws. We encourage you to review their privacy notices.

Cookies, analytics and advertising (including Microsoft Clarity & Microsoft Advertising)

We partner with Microsoft Clarity and Microsoft Advertising to understand how users interact with our website(s) through behavioural metrics, heatmaps and session replay. Website usage data may be captured using first- and third‑party cookies and similar technologies to determine the popularity of services and online activity. We use this information for site optimisation, fraud/security purposes, and advertising. For more details about how Microsoft collects and uses data, please refer to the Microsoft Privacy Statement.

You can control cookies through your browser settings. If you disable cookies, some features of our website(s) may not function properly.

Direct marketing and your choices

We may use your contact details to send you marketing communications about our products, services, offers and events, including those provided in partnership with our finance partners. You may opt out of marketing at any time by using the unsubscribe link in our emails or by contacting us using the details below. If you opt out, we will continue to send you service, transactional or legally required messages.

Disclosure of Personal Information

We may disclose Personal Information to:

  • our staff, contractors and service providers who assist us in operating our business (including IT, hosting, analytics, marketing and customer support providers);

  • finance partners and credit providers where you ask us to assist with finance or where disclosure is reasonably necessary to facilitate your finance application or arrangement;

  • professional advisers (for example, accountants, auditors and lawyers);

  • regulators, law enforcement bodies, courts and tribunals where required or authorised by law; and

  • any other third parties where you consent to the disclosure.

Where we disclose Personal Information to a third party, we will take reasonable steps to ensure the third party handles it in accordance with this policy and the APPs.

Security and storage

We take reasonable steps to protect Personal Information from misuse, interference and loss, and from unauthorised access, modification or disclosure. When Personal Information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or de‑identify it. However, most Personal Information is or will be stored in client files which we keep for a minimum of 7 years.

Access and correction

You may request access to, or correction of, the Personal Information we hold about you. We will respond within a reasonable period and may require identification before releasing information. We do not charge a fee for access requests, but we may charge an administrative fee for providing copies.

Overseas disclosures

Some of our service providers may be located outside Australia or may store information in other countries. Where this occurs, we take reasonable steps to ensure that your Personal Information is protected in accordance with the APPs.

Contact us (queries, complaints and opt‑outs)

If you have any queries or complaints about this Privacy Policy, or if you wish to opt out of marketing, please contact us:

Mail: PO BOX 864, Drummoyne NSW 1470
Phone: 1300 972 424

We will acknowledge and investigate privacy complaints and aim to resolve them within a reasonable timeframe. If you are not satisfied with our response, you may contact the OAIC.

Updates to this policy

We may update this Privacy Policy from time to time. The most current version will be available on our website. Where appropriate, we will notify you about material changes.